How to create an email address with your own domain

How to create an email address with your own domain

Did you know that instead of having a e-mail address, you can have e-mail address(es) with your own e-mail domain name hosted on the Mailfence secure and private platform?

How to create an e-mail address with your own domain name?

1. Own a domain name. We do not commercialize domain names: if you do not have one, you can for example acquire one with the following European companies:, or

2. Own a paying subscription on


– Your existing e-mail address can be configured as an alias if you request so. Otherwise it will be deleted and might be attributed to an other user one day. Be sure to inform your contacts of the change of address.

– All e-mails sent to any address of your domain name will be directed to our servers (though you still can forward some of them automatically afterwards).

– If you already have an e-mail server for your domain name, be sure to follow the procedure correctly to avoid the loss of messages during the transition.


1. Send us an e-mail, specifying your login name, your personal e-mail domain name, and the main e-mail address (within that personal domain name).

If several e-mail addresses have to be created, they can be set up as aliases of the main address (there is a limited amount of aliases per account though), or you can create several accounts if necessary.

Please send us the list of addresses with their corresponding account login name(s).

2. Only after we informed you that everything has been set up on our side, modify (or ask the company you registered your domain name with) the “MX records” (MX = Mail Exchanger) of your domain name as follows: MX preference = 10, mail exchanger = MX preference = 10, mail exchanger =

– the two entries are important to guarantee a good load balancing and fail over.
– make sure you enter the same preference value (e.g. 10) in both of the MX records.
– the “.” at the end of the line is crucial. Without them the MX records will be faulty (

3. When existing DNS records get modified, changes may not be completely propagated before some time (from a few hours to a few days, depending on the TTL value for preceding records). In the meantime, some e-mails will still be directed to the old server, please be sure you know how to access them after the change.

Got some questions? Feel free to contact

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– Mailfence Team

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Patrick De Schutter

Patrick De Schutter is a serial digital entrepreneur and startup investor. In 2000 he launched one of the European pioneers of cloud software. He is a strong believer and advocate of encryption and privacy. With his company Mailfence, he supports the fight for digital rights and donates part of its revenues to support the Electronic Frontier Foundation and the European Digital Rights Foundation. Twitter: @pdeschutter

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8 Responses

  1. Daniel Kingston says:

    It would be great if users could configure this in the settings without having to contact your admin team. Is this functionality in your roadmap?

  2. Yes you are right, and this is on our roadmap.

    Kind regards,
    Mailfence Team

  3. kufu says:

    Is it possible to add multiple domains?

  4. Zsolt says:

    Do you support the following setup on Entry plan?
    – 3 own domain names
    – 2 different accounts
    – account #1 uses these aliases: alias1@domain1, alias2@domain1, alias1@domain2, alias1@domain3
    – account #2 uses these aliases: alias2@domain2, alias2@domain3

    So basically:
    – using multiple domains on separate accounts

    If it’s possible, does it require two Entry subscriptions or one can handle the whole setup? (I saw in the pricing that Entry supports 10 users)


  5. Arnaud Huret says:


    Yes, what you ask for is supported. Although, you would need two Entry accounts.
    PS : the number of users is the number of people that can join one of your groups.


  6. Zsolt says:

    Thanks for the quick reply, I’m glad that it’s supported.
    One more thing: I saw that someone wrote that catch all email is in development. Is there a plan when will you release it?

  7. Dear,

    It is scheduled for one of our next releases. I will keep you posted.



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