Transparency Report and Warrant Canary

In light of our attachment to online privacy – we would like to present our Transparency report and Warrant canary in order to inform you about legal requests for information of our users.

Transparency Report

Between the 1st of July 2023 and 31st of December 2023, Mailfence has:

  1. received requests for user identification in 24 cases.
  2. provided user identification because of a valid Belgium court order in 7 cases.

Last updated: January 2024 (this information will be updated every half year)
Next update: July 2024

To be counted as a request for information, the request must come through a legal channel. We do not count unofficial requests which are always rejected. The only legally binding requests are from Belgian courts that we are legally obligated to comply with.

Warrant Canary

Although a gag order is legally not possible in Belgium, we still publish a warrant canary. Mailfence being a Belgian company, it cannot receive and has never received any US National Security Letters or FISA court orders. We also have not been subject to any gag order by a FISA court. Finally, we have never placed any backdoors in our hardware or software and have not received any requests to do so.

Previous Transparency Reports

Between the launch of Mailfence and 30th of June 2023, Mailfence has:

  • received requests for user identification in 172 cases.
  • provided user identification because of a valid Belgium court order in 86 cases.

If you have any questions regarding Mailfence.com, who Mailfence is, or would like to share your feedback, feel free to send us an email at support@mailfence.com.

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– Mailfence Team

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