Shared mailboxes allow users to share their mailboxes with other users in order to view and send emails from a common mailbox. These accounts work in the same way as a normal email account but can be managed by several people. There is only one owner of the account.
Why use a shared mailbox?
- A shared mailbox is ideal to organise info@ or support@ generic addresses that are managed by several people in an organisation.
- Sharing a mailbox allows you to delegate the management of your email to a personal assistant or colleague you trust.
- In the case of email lists, a shared mailbox could allow you to store only one copy of mails as opposed to multiple copies.
What are the features of such a mailbox
- A shared mailbox in a normal email account belonging to a user (account). This user allows another user (or users) to manage their email just as if it were their own email account.
- The users that gets access to an account have total access to this account. All folders are accessible: Inbox, Sent, Trash, Templates,… Users that get access can even search in the other email account.
- Concepts such as Send on Behalf of or Send AS do not exist.
Prerequisites:
- The mailbox owner and accessor(s) accounts need to be member of the same Group.
- The user that wants to give access to his/her mailbox, needs to have a Pro or Ultra subscription plan that allows this function.
Note: free account can also send emails using any of the shared mailbox addresses, you do not need a paying subscription. Users can also create one dedicate signature for each mailbox they have access to.
Access to a shared mailbox
Once you gain access to that mailbox, access to this account is very easy:
- Go to your own email account
- Choose the pull-down menu under the logo at the top left of the screen. It is the same pull-down menu you use to access the group environments
- Choose the mailbox you want to access
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